Senior Manager, Premium Support Engineer (databolt) - Capital One Software (remote)

Capital One Software

Remote, US
Remote: $209,000 - $238,500; mclean/richmond: $209...
Hybrid
7 years technical account management experience
5 years aws multi-az eks kms experience
5 years security networking mtls jwt oauth
The Senior Manager, Premium Support Engineer at Capital One Software is a remote leadership role focused on providing high-level technical support and strategic advocacy for enterprise customers. The position requires extensive experience in technical account management, cloud services, and security, with an emphasis on supporting self-hosted environments

Job Summary

  • This role serves as the primary technical authority and strategic partner for high-priority enterprise customers operating in air-gapped and self-hosted environments.
  • The position involves managing the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management.
  • Candidates will drive success for a core product handling over 150 billion monthly operations while securing sensitive data for analytics and AI.

Matching Summary

Match Score: 85

The Senior Manager, Premium Support Engineer at Capital One Software is a remote leadership role focused on providing high-level technical support and strategic advocacy for enterprise customers. The position requires extensive experience in technical account management, cloud services, and security, with an emphasis on supporting self-hosted environments.

Salary

Remote: $209,000 - $238,500; McLean/Richmond: $209,000 - $238,500; NY/SF: $250,800 - $286,200; Performance-based incentive compensation eligible

Skills & Requirements

Must-have

  • 7 years technical account management experience
  • 5 years AWS Multi-AZ EKS KMS experience
  • 5 years security networking mTLS JWT OAuth
  • 3 years Infrastructure as Code Terraform
  • 3 years programming Java Python Go PySpark
  • 3 years enterprise data platforms Snowflake Databricks

Nice-to-have

  • Experience with PCI-DSS GDPR CCPA compliance
  • Troubleshooting distributed systems in air-gapped environments
  • P1 Incident Commander leadership experience
  • Vaultless tokenization or cryptographic primitives knowledge
  • Helm charts Docker image hardening CI/CD pipelines

Key Requirements

  • Bachelor's Degree required
  • Minimum 7 years in technical account management or B2B support
  • Minimum 5 years AWS infrastructure experience
  • Minimum 5 years security and networking expertise
  • Minimum 3 years Infrastructure as Code proficiency
  • Minimum 3 years programming language experience
  • Minimum 3 years enterprise data platform experience
  • No visa sponsorship available for new applicants

Work Rights

Not specified

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