Senior Director, Sales - Customer Service Ai

Uniphore

Palo Alto, CA, USA
Base: $321,400 - $441,950; bonus/equity: annual in...
7+ years strategic enterprise software sales experience
Proven track record closing large complex accounts
Experience selling ai contact center or cx automation solutions
This newly formed role is purpose-built to accelerate growth for Uniphore's flagship Customer Service AI suite by driving pipeline and closing enterprise deals

Job Summary

  • This newly formed role is purpose-built to accelerate growth for Uniphore's flagship Customer Service AI suite by driving pipeline and closing enterprise deals.
  • The successful candidate will own a direct book of business while partnering with the field sales team to provide deep solution expertise for strategic opportunities.
  • Uniphore offers a competitive compensation package including base pay ranging from $321,400 to $441,950, annual incentives, pre-IPO stock options, and comprehensive benefits.

Matching Summary

This newly formed role is purpose-built to accelerate growth for Uniphore's flagship Customer Service AI suite by driving pipeline and closing enterprise deals.

Salary

Base: $321,400 - $441,950; Bonus/Equity: Annual incentive opportunity based on target achievement plus pre-IPO stock options; Benefits: Medical, dental, vision, 401(k) match, generous PTO, paid holidays, birthday off

Skills & Requirements

Must-have

  • 7+ years strategic enterprise software sales experience
  • Proven track record closing large complex accounts
  • Experience selling AI contact center or CX automation solutions
  • Expertise in multi-stakeholder buying cycles within Fortune 500
  • Ability to position AI as measurable transformation lever

Nice-to-have

  • Familiarity with real-time agent guidance technologies
  • Experience partnering with Global System Integrators (GSIs)
  • Knowledge of CCaaS, WEM, or quality management solutions
  • Background in conversational AI or AI-powered self-service
  • Comfort working in an overlay sales model

Key Requirements

  • Bachelor's degree or equivalent professional experience
  • 7+ years of experience in strategic or enterprise software sales
  • Prior experience selling into contact center or CX technology markets

Work Rights

Not specified

Tailored Resume

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