Alcon is seeking a Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records related to Alcon devices and OTC products, ensuring compliance with regulations and providing timely communication with stakeholders
Job Summary
At Alcon, we are passionate about enhancing sight and helping people see brilliantly, fostering an inclusive culture with opportunities for career growth.
This role ensures products comply with global, local, and internal regulations, meeting the strictest quality standards.
The position offers flexible hours, a hybrid work model, and a modern office in Warsaw with numerous facilities.
Matching Summary
Match Score: 85
Alcon is seeking a Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records related to Alcon devices and OTC products, ensuring compliance with regulations and providing timely communication with stakeholders.
Skills & Requirements
Must-have
Complaint record processing
Customer communication
Technical product complaints
Adverse event reporting
Data entry into safety systems
EU language proficiency
Nice-to-have
Agile environment
Simplification and ownership culture
Influencing solution design
Collaboration with stakeholders
International environment
Key Requirements
1 year of customer service/complaints handling experience