End User Support Technician

Marmon Foodservice Technologies, Inc.

Base: $55k - $65k; bonus/equity: not specified; be...
Fully remote
Troubleshoot pcs laptops phones printers
Manage office 365 and active directory
Respond to it help tickets timely
Marmon Foodservice Technologies, Inc. is seeking an End User Support Technician to provide first-line IT support, focusing on troubleshooting and resolving technical issues for both local and remote users. The ideal candidate should have an associate degree in Information Systems or equivalent experience, along with skills in IT troubleshooting and customer service

Job Summary

  • The role involves providing first-line entry-level support for IT issues within an integrated manufacturing and distribution facility while ensuring mission-critical infrastructure availability.
  • Employees will manage day-to-day operations of O365, telecommunications, and various technical infrastructure while acting as tier-1 and tier-2 IT support for local and remote users.
  • The company offers comprehensive benefits including medical, dental, vision, a 401(k) with fully vested company match, and generous paid time off starting on the first day of employment.

Matching Summary

Match Score: 75

Marmon Foodservice Technologies, Inc. is seeking an End User Support Technician to provide first-line IT support, focusing on troubleshooting and resolving technical issues for both local and remote users. The ideal candidate should have an associate degree in Information Systems or equivalent experience, along with skills in IT troubleshooting and customer service.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match

Skills & Requirements

Must-have

  • Troubleshoot PCs laptops phones printers
  • Manage Office 365 and Active Directory
  • Respond to IT help tickets timely
  • Image PCs ensure security compliance
  • Follow documented processes procedures

Nice-to-have

  • Scripting experience for automation
  • Experience with NinjaRMM or Intune
  • Knowledge of Zebra printers RF scanners
  • Server file share permissions experience
  • Suggest process improvements proactively

Key Requirements

  • Associate degree in Information Systems or equivalent experience
  • Experience troubleshooting Microsoft stack Windows 7-11
  • Familiarity with ITIL framework preferred
  • Ability to work flexible onsite and remote schedules

Work Rights

Not specified

Tailored Resume

Cover Letter