Technical Support Technician - International (europe))

MicroAire Surgical Instruments LLC

Netherlands
Fully remote
On-site installation and configuration
Medical device troubleshooting
Customer training delivery
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems, ensuring compliance with regulatory standards.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • On-site installation and configuration
  • Medical device troubleshooting
  • Customer training delivery
  • Field service support
  • Regulatory compliance documentation

Nice-to-have

  • Relationship-based support
  • Cross-cultural communication
  • Continuous improvement mindset
  • Clinical environment awareness

Key Requirements

  • Bachelor's degree in technical discipline
  • Experience supporting medical devices
  • Experience working with healthcare professionals

Work Rights

Not specified

Tailored Resume

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