Base: $105,000.00 / year; bonus/equity: not specif...
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Team management in technical support environment
Monitoring performance metrics and slas
Incident and problem management processes
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HermanMiller is seeking a Manager of Systems Engineering to lead a team of Level 2 IT support technicians. The role focuses on team management, operational oversight, process improvement, and fostering a collaborative work culture.
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Job Summary
The role involves leading a team of Level 2 technicians to ensure exceptional IT support delivery while managing daily operations.
Responsibilities include monitoring performance metrics like resolution times and customer satisfaction to consistently meet service-level agreements.
The company is committed to building a sustainable future and values diversity, offering an inclusive environment where employees can bring their whole selves to work.
Matching Summary
Match Score: 75
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HermanMiller is seeking a Manager of Systems Engineering to lead a team of Level 2 IT support technicians. The role focuses on team management, operational oversight, process improvement, and fostering a collaborative work culture.
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Salary
Base: $105,000.00 / year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Team management in technical support environment
Monitoring performance metrics and SLAs
Incident and problem management processes
Leading onsite technicians and L2 professionals
Analyzing ticket drivers and trends
Nice-to-have
Fostering culture of collaboration and continuous improvement
Experience with Mainsite IT Depot activities
Strong interpersonal skills for stakeholder relationships
Ability to guide team through challenging escalations
Key Requirements
Experience supervising or leading technical support teams
Advanced knowledge of IT support tools and best practices
Strong organizational and time-management abilities