Guest Experience Agent

Hotel Chadstone Melbourne MGallery

Boston, MA, United States
Intro rate: $27.81; full rate after 90 days: $30.9...
On-site
Strong organizational skills under pressure
Excellent written and verbal communication
Deep understanding of multi-cultural customs
This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience

Job Summary

  • This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience.
  • The Guest Experience Agent is responsible for pre-arrival personalization via email or phone to guide guests through their journey before arrival.
  • Employees receive an hourly wage starting at $27.81 with discounted rates in Accor worldwide and personalized development opportunities.

Matching Summary

This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience.

Salary

Intro rate: $27.81; Full rate after 90 days: $30.90; Benefits: Discounted rates in Accor worldwide

Skills & Requirements

Must-have

  • Strong organizational skills under pressure
  • Excellent written and verbal communication
  • Deep understanding of multi-cultural customs

Nice-to-have

  • Creative and service oriented with keen eye for detail
  • Ability to demonstrate initiative with minimal supervision
  • Results driven with strong interpersonal skills

Key Requirements

  • Previous experience in front office, concierge, and/or spa preferred
  • Working knowledge of PMS systems and MS Office Suite required
  • Prior knowledge of Opera, Alice, or HotSoS software preferred

Work Rights

Not specified

Tailored Resume

Cover Letter