Guest Service Associate - Fo

Novotel Hyderabad Airport

Hyderabad, Telangana, India
On-site
Customer service excellence
Reception desk operations
Guest query resolution
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • customer service excellence
  • reception desk operations
  • guest query resolution
  • professional grooming

Nice-to-have

  • teamwork and collaboration
  • self-motivated and energetic
  • eye for details

Key Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum 6 months to 1 year experience
  • Excellent English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter