Customer Success Lead

Smartly

New York, United States
Not specified; equity grants available for new hir...
On-site
Proven track record in customer success
Experience leading people and teams
Knowledge of digital marketing landscape
This role serves as a 'player coach' responsible for leading a sub-team of Customer Success Managers and Associates

Job Summary

  • This role serves as a 'player coach' responsible for leading a sub-team of Customer Success Managers and Associates.
  • The position requires taking ownership of the sub-team's revenue, feature adoption, NPS, and expansion goals.
  • Benefits include five weeks paid time off, flexible work options, and equity grants for new hires.

Matching Summary

This role serves as a 'player coach' responsible for leading a sub-team of Customer Success Managers and Associates.

Salary

Not specified; Equity grants available for new hires

Skills & Requirements

Must-have

  • Proven track record in Customer Success
  • Experience leading people and teams
  • Knowledge of digital marketing landscape
  • Enterprise account management experience
  • Strong communication and interpersonal skills

Nice-to-have

  • Desire to mentor and develop team members
  • Phenomenal understanding of Smartly product
  • Commercial approach to account management
  • Ability to identify bottlenecks and improvements

Key Requirements

  • Proven track record in Customer Success or Sales
  • Leadership experience with people management
  • Excellent knowledge of digital marketing and paid social

Work Rights

Not specified

Tailored Resume

Cover Letter