The Client Success Coordinator ensures effective administrative processing to support the Client Success Team’s objectives and plays a key role in client retention and certification scope management
Job Summary
The Client Success Coordinator ensures effective administrative processing to support the Client Success Team’s objectives and plays a key role in client retention and certification scope management.
The role involves collaborating closely with colleagues across EMEA to deliver a seamless and high-quality client experience while managing client dissatisfaction cases and change requests.
BSI is a global business improvement and standards company committed to creating positive change for people and the planet, fostering a diverse and inclusive workplace.
Matching Summary
The Client Success Coordinator ensures effective administrative processing to support the Client Success Team’s objectives and plays a key role in client retention and certification scope management.
Skills & Requirements
Must-have
Client service experience
Administrative coordination skills
Cross-functional collaboration
Salesforce data management
High attention to detail
Nice-to-have
Experience with SAP or ERP systems
Additional European language skills
Supporting multi-region operational teams
B2B professional services environment
Strong written and verbal communication
Key Requirements
Previous administrative or client support experience