Customer Success Manager

jurdoc.nl

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Change management practices
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth and success.
  • The role includes managing 50-60 enterprise accounts, partnering across Sales, Services, and Product teams, and maintaining revenue streams through renewals and upsell opportunities.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • Change management practices
  • CRM usage such as Salesforce
  • Customer success tools like Gainsight
  • Account management and strategic planning
  • Executive level relationship building

Nice-to-have

  • Executive presence and communication
  • Influencing and negotiation skills
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Collaborative team environment
  • Flexible work schedule

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool experience
  • 2+ years account management experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter