Bilingual Customer Service Representative

Leidos

Indianapolis, IN, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Bilingual english and spanish fluency
High-volume contact center experience
Standard operating procedures adherence
This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests

Job Summary

  • This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.
  • Employees receive immediate and ongoing training on HUD rental assistance and FHA mortgage programs while delivering excellent customer service.
  • The position offers a Monday through Friday schedule with no weekend work, along with benefits starting on day one including medical, dental, and 401K.

Matching Summary

This role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, Life, AD&D, Voluntary Disability, PTO up to 15 days, 11 paid holidays

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • High-volume contact center experience
  • Standard Operating Procedures adherence
  • Knowledge base navigation skills
  • 40 WPM keyboarding proficiency

Nice-to-have

  • Rental property management background
  • Mortgage servicing experience
  • Omnichannel call center background
  • Ability to handle upset customers
  • Strong written communication skills

Key Requirements

  • Minimum 2 years high-volume contact center experience
  • High School diploma or GED certificate
  • Public Trust Security clearance eligibility
  • Fluency in English and Spanish (written and verbal)

Work Rights

Must be able to obtain Public Trust Security clearance

Tailored Resume

Cover Letter