Customer Service Representative

BMO

Not specified, Bc, Canada
Base: $38,200.00 - $52,000.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
  • Contributes to branch business results and customer experience by supporting operational activities and adhering to risk and compliance policies.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $38,200.00 - $52,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Digital self-serve options guidance
  • Risk and compliance adherence

Nice-to-have

  • Creative customer experience approaches
  • Collaborative team member
  • Proactive problem solving
  • Adaptable to changing schedules

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Verbal and written communication skills
  • Organization skills
  • Collaboration and team skills

Work Rights

Not specified

Tailored Resume

Cover Letter