Fusion Connect is seeking a Technical Support Tier 2 technician to join their fully remote team, focusing on delivering exceptional customer service and technical support for advanced networking and voice products. The role requires strong problem-solving skills and collaboration with team members to resolve complex issues
Job Summary
Fusion Connect is seeking an experienced networking and voice skilled technician to join their Technical Support Tier 2 team.
The role requires providing excellent customer service by resolving complex issues with services including Hosted Voice, SIP, SD-WAN, and MPLS.
Candidates must be available to work any shift in a 24x7 call center environment with on-call responsibilities.
Matching Summary
Match Score: 85
Fusion Connect is seeking a Technical Support Tier 2 technician to join their fully remote team, focusing on delivering exceptional customer service and technical support for advanced networking and voice products. The role requires strong problem-solving skills and collaboration with team members to resolve complex issues.
Skills & Requirements
Must-have
3 years hands-on telecom experience
Troubleshoot complex network environments
Manage multiple CRM and ticketing systems
Work in 24x7 call center environment
Resolve Hosted Voice and SIP issues
Nice-to-have
Strong analytical thinking skills
Ability to work under pressure
Trustworthy work ethic
Remote workspace accountability
Collaborative team player
Key Requirements
Bachelor's Degree (Technical focused) preferred
Three years of changing routers experience configurations
Three years of Data networking Protocols knowledge