Assistant Reservations Manager

MURRAY PTE. LTD.

Singapore, Singapore
5 years experience in similar role
Fluent english written and spoken
Excellent telephone etiquette
This role involves processing all reservation requests, changes, and cancellations while ensuring correspondence is replied to within 24 hours

Job Summary

  • This role involves processing all reservation requests, changes, and cancellations while ensuring correspondence is replied to within 24 hours.
  • Associates are eligible for global discounts on F&B and room rates across 7,000+ Marriott hotels worldwide plus a yearly staycation.
  • The position requires following proper escalation procedures when addressing guest concerns and utilizing sales techniques to maximize revenue.

Matching Summary

Match Score: 85

This role involves processing all reservation requests, changes, and cancellations while ensuring correspondence is replied to within 24 hours.

Skills & Requirements

Must-have

  • 5 years experience in similar role
  • Fluent English written and spoken
  • Excellent telephone etiquette
  • Reservation system data entry
  • Guest reservation needs identification

Nice-to-have

  • Sales techniques for revenue maximization
  • Knowledge of Marriott benefits programs
  • Experience with boutique hotel operations
  • Ability to handle guest concerns professionally

Key Requirements

  • At least 5 years experience in similar role
  • Fluent in English (Written and Spoken)
  • Excellent telephone and email etiquette

Work Rights

Not specified

Tailored Resume

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