Translate business problems to technical requirements
Build strong stakeholder relationships
The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans
Job Summary
The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans.
Build strong working relationships with internal stakeholders, development teams and external vendors to ensure solutions are delivered to expectations, supported effectively, and aligned to broader business goals.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
The role focuses on understanding business needs, leveraging cloud contact centre technologies, and translating requirements into clear, actionable plans.
Skills & Requirements
Must-have
Contact centre technology vision and roadmap
Translate business problems to technical requirements
Build strong stakeholder relationships
Drive delivery and governance of initiatives
Data driven insights for continuous improvement
Genesys Cloud platform experience
Nice-to-have
Consultative mindset and business partnering
Tailoring messages to different audiences
Engage with external vendors and partners
Collaborative approach and trusted relationships
Key Requirements
Clear, confident written and verbal communication skills
Strong interpersonal skills
Experience delivering contact centre platform enhancements