Principal Software Engineer (product Validation And Support)

Zscaler

San Jose, California, United States
Base: $182,000 - $260,000 usd; bonus/equity: not s...
On-site
Us citizenship required
Firewall and network security experience
Aws azure gcp networking components
This role serves as the critical bridge between customer support and engineering for Zscaler's Zero Trust for Workloads and Microsegmentation products

Job Summary

  • This role serves as the critical bridge between customer support and engineering for Zscaler's Zero Trust for Workloads and Microsegmentation products.
  • The successful candidate will triage critical customer issues, design robust test automation pipelines, and ensure seamless product enablement.
  • Zscaler offers a comprehensive benefits program including health plans, parental leave, retirement options, and education reimbursement.

Matching Summary

This role serves as the critical bridge between customer support and engineering for Zscaler's Zero Trust for Workloads and Microsegmentation products.

Salary

Base: $182,000 - $260,000 USD; Bonus/Equity: Not specified; Benefits: Comprehensive health, time off, parental leave, retirement, and education reimbursement

Skills & Requirements

Must-have

  • US Citizenship required
  • Firewall and network security experience
  • AWS Azure GCP networking components
  • DNS HTTP TCP/IP SSL/TLS protocols
  • Customer-facing technical escalation handling

Nice-to-have

  • Zero Trust or workload security product experience
  • Deep understanding of major cloud service providers
  • Bias for action in ambiguous environments
  • High-trust collaboration and constructive debate
  • Growth mindset and continuous learning

Key Requirements

  • Must be a US Citizen
  • Extensive firewall and multi-cloud deployment experience
  • Hands-on experience with AWS, Azure, or GCP networking
  • Proven track record in customer-facing technical escalations

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter