Major Incident Manager

Make Deniro

Austin, TX, US
Base: $100,000 – 130,000 usd; bonus/equity: not sp...
Hybrid
8+ years of application and infrastructure experience
4+ years of major incident management experience
Strong analytical and problem-solving skills
In this critical role, you will be responsible for ensuring execution of a strategic function and attaining service availability goals through effective major incident management

Job Summary

  • In this critical role, you will be responsible for ensuring execution of a strategic function and attaining service availability goals through effective major incident management.
  • You will have access to multiple health insurance options, accident and life insurance, and best-in-class development platforms.
  • Western Union values in-person collaboration and expects employees to work from the office a minimum of three days a week.

Matching Summary

In this critical role, you will be responsible for ensuring execution of a strategic function and attaining service availability goals through effective major incident management.

Salary

Base: $100,000 – 130,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years of application and infrastructure experience
  • 4+ years of major incident management experience
  • Strong analytical and problem-solving skills
  • Experience operating a managed service environment

Nice-to-have

  • Engineering / DevOps / SRE experience
  • Ability to work with global stakeholders
  • Self-motivated with a get things done attitude

Key Requirements

  • Bachelor’s degree in computer science or related field
  • Proven record of leading teams through crisis situations
  • Strong business writing and verbal communication skills in English

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter