Student Services Representative - Multiple Roles Available

staff.unimelb.edu.au

Parkville, Victoria, Australia
Base: uom 4 - $80,400 - $85,328 py; bonus/equity: ...
Multi-channel frontline support
Customer service expertise
Use of crm and student systems
A single application will be considered for all available Student Services Representative roles across both teams

Job Summary

  • A single application will be considered for all available Student Services Representative roles across both teams.
  • We offer a comprehensive benefits package including 17% superannuation, salary packaging, health and wellbeing programs, and professional development opportunities.
  • The University of Melbourne is committed to diversity, inclusion, and providing a barrier-free recruitment process with ongoing workplace support.

Matching Summary

A single application will be considered for all available Student Services Representative roles across both teams.

Salary

Base: UoM 4 - $80,400 - $85,328 p.a.; Bonus/Equity: Not specified; Benefits: 17% superannuation, salary packaging, health and wellbeing programs, discounted services, professional development

Skills & Requirements

Must-have

  • Multi-channel frontline support
  • Customer service expertise
  • Use of CRM and student systems
  • Handling enquiries via phone, email, live chat, in-person
  • Collaboration with student services teams
  • Privacy and complaint handling

Nice-to-have

  • Adaptability to new technologies
  • Continuous learning and improvement
  • Supportive team environment
  • Strong communication skills
  • Student-centred service delivery

Key Requirements

  • Undergraduate or tertiary qualification and/or relevant professional experience
  • Current valid work rights for Australia
  • Working with Children Check required
  • Experience in frontline or contact centre environments
  • Strong written and spoken English communication

Work Rights

Must have current valid work rights for Australia

Tailored Resume

Cover Letter