Support Engineer Ii-ext - Amz23045.3

Amazon Web Services, Inc.

Seattle, WA, United States
$100,693.00pyear to $160,000.00pyear; not specifie...
On-site
Advanced troubleshooting techniques
Root cause analysis
Aws msk service expertise
Resolving customer technical issues through various contact channels using advanced troubleshooting and root cause analysis

Job Summary

  • Resolving customer technical issues through various contact channels using advanced troubleshooting and root cause analysis.
  • Staffing a support operations role, accepting escalated tickets, and providing feedback to improve AWS services.
  • Involvement in projects related to GenAI, automation, and creation of labs for new hires, with 100% telecommuting permitted.

Matching Summary

Resolving customer technical issues through various contact channels using advanced troubleshooting and root cause analysis.

Salary

$100,693.00/year to $160,000.00/year; Not specified; Not specified

Skills & Requirements

Must-have

  • advanced troubleshooting techniques
  • root cause analysis
  • AWS MSK service expertise
  • customer technical issue resolution
  • process improvement initiatives

Nice-to-have

  • mentoring new team members
  • driving customer experience
  • learning groundbreaking technologies
  • collaboration with internal teams

Key Requirements

  • Support Engineer II experience
  • External hiring interviews
  • Instructor-led training delivery

Work Rights

Not specified

Tailored Resume

Cover Letter