Competitive salary; not specified; benefits includ...
Hybrid
Master's degree in information technology
3-4 years relevant experience
Financial services software experience
The role involves maintaining client knowledge, providing technical support, and identifying revenue-generating opportunities within the fintech sector
Job Summary
The role involves maintaining client knowledge, providing technical support, and identifying revenue-generating opportunities within the fintech sector.
Candidates will act as a single point of governance, ensuring adherence to Service Level Agreements while converting business requirements into technical specifications.
FIS offers a diverse and collaborative work environment with professional development resources and competitive salary benefits.
Matching Summary
The role involves maintaining client knowledge, providing technical support, and identifying revenue-generating opportunities within the fintech sector.
Salary
Competitive salary; Not specified; Benefits included
Skills & Requirements
Must-have
Master's Degree in Information Technology
3-4 years relevant experience
Financial services software experience
ServiceNow and Jira application support
L2 support role for issue resolution
ITIL or PMP certification preferred
Mainframe and distributed platform programming
Nice-to-have
Experience working with APIs
Real-time communications support
On-call support experience
Credit card processing knowledge
Ability to translate technical to business language
Bankcard business process flows
Key Requirements
Master's Degree in IT or related field
3-4 years of relevant experience
Prior experience with ServiceNow and Jira
ITIL or PMP certification (plus)
Programming exposure to Cobol, SQL, Java, C++, etc.