Customer Service Representative

Petdocks

Warrensburg, MO, United States
On-site
Professional and friendly phone etiquette
Prioritize and complete tasks simultaneously
Problem solve and adapt to multiple situations
Petdocks is seeking a personable and skilled Client Service Representative (CSR) to provide exceptional customer service in their clinic. The role involves managing client interactions, scheduling, and administrative tasks while maintaining a positive environment for clients and their pets

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Petdocks is seeking a personable and skilled Client Service Representative (CSR) to provide exceptional customer service in their clinic. The role involves managing client interactions, scheduling, and administrative tasks while maintaining a positive environment for clients and their pets.

Skills & Requirements

Must-have

  • professional and friendly phone etiquette
  • prioritize and complete tasks simultaneously
  • problem solve and adapt to multiple situations
  • excellent customer service skills
  • computer efficiency
  • very detail-oriented

Nice-to-have

  • compassionate and well-mannered demeanor
  • calm and collected in emergency situations
  • welcoming environment creation

Key Requirements

  • HS Diploma or educational equivalent
  • Available to work weekends and holiday rotations
  • One year of customer service representative experience
  • Experience with Veterinary Electronic Medical Records
  • Knowledge of veterinary medical terminology and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter