Senior Technical Support Engineer

Workday

Japan
Hybrid
3+ years saas technical support experience
Fluency in japanese and english
Experience with splunk kibana grafana
This role involves directly working with customers to solve complex problems and implement solutions within a Fortune 500 AI platform company

Job Summary

  • This role involves directly working with customers to solve complex problems and implement solutions within a Fortune 500 AI platform company.
  • The position requires bilingual fluency in Japanese and English to serve as a key technical partner for major Japanese strategic customers.
  • Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues while adhering to strict service level agreements.

Matching Summary

This role involves directly working with customers to solve complex problems and implement solutions within a Fortune 500 AI platform company.

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluency in Japanese and English
  • Experience with Splunk Kibana Grafana
  • Knowledge of Configurable Security Integrations
  • Ability to manage SLA-driven case queues

Nice-to-have

  • Experience with Workday or Salesforce platforms
  • Strong analytical and problem-solving skills
  • Confident verbal and written communication
  • Willingness to participate in weekend rotation
  • Collaborative mindset in global teams

Key Requirements

  • 3+ years proven technical support experience
  • Bilingual proficiency in Japanese and English
  • Experience with JIRA or similar ticketing systems

Work Rights

Not specified

Tailored Resume

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