Owner Services Counselor - Italian Speaking

Marriott Vacations Worldwide

Cork, Ireland
**
Fluent in italian language required
Experience with vacation ownership products
Ability to handle inbound calls efficiently
** Marriott Vacations Worldwide is seeking an Italian-speaking Owner Services Counselor to provide exceptional customer service to MVW owners in Cork, Ireland. The role entails managing owner inquiries, assisting with reservations, and resolving issues in a timely manner, while maintaining accurate client data. **

Job Summary

  • The role involves providing excellent customer service to Marriott Vacation Club International owners by managing issues and serving as a resource for product usage.
  • Candidates must be fluent in Italian and possess oral and written proficiency in English to handle diverse owner communications via phone, email, and chat.
  • The position requires acting as an advocate for customers to resolve complaints and educate them on various vacation ownership options including Legacy weeks and Interval International.

Matching Summary

Match Score: 75

** Marriott Vacations Worldwide is seeking an Italian-speaking Owner Services Counselor to provide exceptional customer service to MVW owners in Cork, Ireland. The role entails managing owner inquiries, assisting with reservations, and resolving issues in a timely manner, while maintaining accurate client data. **

Skills & Requirements

Must-have

  • Fluent in Italian language required
  • Experience with vacation ownership products
  • Ability to handle inbound calls efficiently
  • Proficiency in ADAPT contact application
  • Knowledge of Marriott Bonvoy program

Nice-to-have

  • Multi-brand agent support capability
  • Strong problem-solving skills
  • Ability to work in fast-paced environment
  • Proactive approach to service improvement
  • Team collaboration and cross-training

Key Requirements

  • Fluency in Italian (oral and written)
  • English language proficiency
  • No specific degree or certification mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter