Customer Engagement Executive (outbound Service Call)

Manulife Financial Inc

Singapore, Singapore
Hybrid
Conduct welcome check-in calls
Address customer queries and requests
Deliver positive customer experience
Manulife Financial Inc is seeking a Customer Engagement Executive in Singapore to enhance customer experience through outbound calls and support. The ideal candidate should have 1-3 years of experience, preferably in the insurance industry, and possess strong communication skills in English and Mandarin

Job Summary

  • Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  • Deliver a positive and professional customer experience, ensuring service excellence.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Customer Engagement Executive in Singapore to enhance customer experience through outbound calls and support. The ideal candidate should have 1-3 years of experience, preferably in the insurance industry, and possess strong communication skills in English and Mandarin.

Skills & Requirements

Must-have

  • Conduct welcome check-in calls
  • Address customer queries and requests
  • Deliver positive customer experience
  • Proficiency in English and Mandarin

Nice-to-have

  • Customer-centric mindset
  • Pleasant and cheerful disposition
  • Empowerment for learning and growth
  • Flexible and inclusive environment

Key Requirements

  • 1–3 years of experience
  • Insurance industry experience preferred
  • Exceptional interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

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