Contact Centre Manager (ftc To End May 2027)

KELLOGG BROWN & ROOT PTY

Swindon, United Kingdom
On-site
24/7 customer service team leadership
Service standards, slas, and kpis
Customer-centric focus
Kellogg Brown & Root Pty is seeking a Contact Centre Manager for a fixed-term contract until May 2027 in Swindon, UK. The ideal candidate will have substantial experience in contact centre management, strong leadership abilities, and a commitment to delivering excellent customer service

Job Summary

  • Lead, mentor, and develop a team of helpdesk management and Operators for a 24/7 Customer Service team.
  • Develop and maintain service standards, SLAs, and KPIs to ensure consistent service quality and monitor metrics for improvement opportunities.
  • Act as the primary escalation point for complex issues and maintain a customer-centric focus ensuring excellent user experiences.

Matching Summary

Match Score: 85

Kellogg Brown & Root Pty is seeking a Contact Centre Manager for a fixed-term contract until May 2027 in Swindon, UK. The ideal candidate will have substantial experience in contact centre management, strong leadership abilities, and a commitment to delivering excellent customer service.

Skills & Requirements

Must-have

  • 24/7 Customer Service team leadership
  • Service standards, SLAs, and KPIs
  • Customer-centric focus
  • Helpdesk systems and tools management

Nice-to-have

  • Passion for driving service excellence
  • Process improvements and automation

Key Requirements

  • FTC until End May 2027
  • Proven Helpdesk/Contact Centre Manager experience
  • Strong understanding of Customer Experience principles
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Helpdesk/Contact Centre platforms

Work Rights

Not specified

Tailored Resume

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