Base: based on c + idate experience + geographic l...
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10 years management experience in customer technical support
Proficient in crm and knowledge-capture tools
Strong written and verbal english communication skills
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Autodesk Construction Cloud is seeking a Product Support Manager to lead a team focused on customer support for their 3D design and engineering software. The role involves managing technical support processes, ensuring customer satisfaction, and developing proactive support initiatives, all while operating fully remotely.
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Job Summary
The role involves leading a group of specialists who resolve customer issues reported through phone, web, online forums, and other channels while working during PST Business hours.
Responsibilities include measuring performance against service levels, investigating escalated issues, and managing employee development programs including onboarding and coaching.
Autodesk offers a competitive compensation package including base salaries, annual cash bonuses, stock grants, and a comprehensive benefits package focused on diversity and belonging.
Matching Summary
Match Score: 75
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Autodesk Construction Cloud is seeking a Product Support Manager to lead a team focused on customer support for their 3D design and engineering software. The role involves managing technical support processes, ensuring customer satisfaction, and developing proactive support initiatives, all while operating fully remotely.
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Salary
Base: Based on candidate experience and geographic location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package offered
Skills & Requirements
Must-have
10 years management experience in customer technical support
Proficient in CRM and knowledge-capture tools
Strong written and verbal English communication skills
Nice-to-have
Experience managing remote teams
Familiarity with AI tools
Additional language skills beyond English
Empathetic problem-solving approach
Strategic decision-making capabilities
Key Requirements
Bachelor's degree or equivalent work experience
Preferably in Mechanical/Civil Engineering
Ten years of management experience in customer technical support industry