Enhanced Clinical Support Specialist 2

weke.yale.edu

New Haven, Connecticut, USA
$68,000.00 - $120,500.00 py
Hybrid
Epic application knowledge
Troubleshoot end user epic issues
Develop epic knowledgebase
Yale University is seeking an Enhanced Clinical Support Specialist 2 to act as a primary liaison for Epic support, focusing on resolving user issues and enhancing the electronic health record (EHR) system. The ideal candidate will possess strong problem-solving skills, three years of clinical experience, and a bachelor's degree in a relevant field

Job Summary

  • The ECS II acts as the primary liaison to the customer for Epic support, working on complex analytical and integrated issues to resolve end-user problems.
  • The Support Analyst will create documentation and develop a knowledge base for Epic features and support inquiries, working independently and communicating with other support staff and end-users.
  • This role supports the development, enhancement, adoption, and implementation of the EMR and provides classroom support for end-user Epic Training as a Credentialed Trainer.

Matching Summary

Match Score: 85

Yale University is seeking an Enhanced Clinical Support Specialist 2 to act as a primary liaison for Epic support, focusing on resolving user issues and enhancing the electronic health record (EHR) system. The ideal candidate will possess strong problem-solving skills, three years of clinical experience, and a bachelor's degree in a relevant field.

Salary

$68,000.00 - $120,500.00

Skills & Requirements

Must-have

  • Epic application knowledge
  • Troubleshoot end user Epic issues
  • Develop Epic knowledgebase
  • Customer service skills
  • Collaborative team player
  • Microsoft Office tools

Nice-to-have

  • Innovative thinking
  • Inspire others
  • Clinical workflows
  • Lean methodologies

Key Requirements

  • Bachelor's degree in Healthcare, Information Management or related clinical experience
  • More than 3 years in a Healthcare setting
  • Experience supporting various clinical end users
  • Experience working with EMRs
  • Ability to work in direct customer service situations
  • Experience in troubleshooting challenging problems

Work Rights

Not specified

Tailored Resume

Cover Letter