Vice President, Client Service Management

BNY Mellon

Lake Mary, FL, United States
On-site
Corporate trust client service
Client retention strategies
Internal stakeholder collaboration
Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service

Job Summary

  • Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
  • Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.

Skills & Requirements

Must-have

  • Corporate Trust client service
  • Client retention strategies
  • Internal stakeholder collaboration
  • Market trends and regulatory changes
  • Product development advocacy

Nice-to-have

  • Client-obsessed mindset
  • Unreasonable hospitality
  • Bold ideas
  • Advanced technology

Key Requirements

  • 5-7 years experience
  • Bachelor's degree or equivalent
  • MBA preferred
  • Proven client retention track record
  • Exceptional communication skills
  • Deep understanding of Corporate Trust products

Work Rights

Not specified

Tailored Resume

Cover Letter