$77,060.00 to $108,780.00; equity + discretionary ...
On-site
High-velocity monitoring data distillation
Live event monitoring (lem) leadership
Transparent communication via fastlystatus.com
As a Mission Control Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated strategic enterprise support customers
Job Summary
As a Mission Control Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated strategic enterprise support customers.
You will lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services.
Fastly offers a comprehensive benefits package including medical, dental, and vision insurance, flexible vacation, and 401(k) with company match.
Matching Summary
As a Mission Control Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated strategic enterprise support customers.
Salary
$77,060.00 to $108,780.00; Equity and discretionary bonus programs eligible; Comprehensive benefits package
Skills & Requirements
Must-have
High-velocity monitoring data distillation
Live Event Monitoring (LEM) leadership
Transparent communication via fastlystatus.com
Customer advocacy during maintenance
Incident commander collaboration
Customer runbook development
Leading contributing factor analysis
Customer CDN configuration management
Nice-to-have
ITIL or ISO 20000:1 service management
CDN or edge cloud industry experience
Business speaking and writing proficiency in a second language
Key Requirements
5+ years of experience in network and systems engineering
NOC or high-scale support environment experience
Deep foundational knowledge of networking protocols
Hands-on experience with Linux environments
Proven track record of maintaining composure in high-pressure situations