Customer Service Lead - Component Repair Shop

GE Aviation Component Service Center

Not specified; not specified; competitive compensa...
Process order intake and input into systems
Manage customer inquiries and complaint resolution
Coordinate with operations for status communication
The role involves facilitating transactions and managing the delivery of replacement or repair parts as part of a services agreement

Job Summary

  • The role involves facilitating transactions and managing the delivery of replacement or repair parts as part of a services agreement.
  • Employees act as the key contact for customer inquiries and are responsible for resolving complaints while communicating status updates.
  • The position offers professional development, challenging careers, and competitive compensation within a great work environment.

Matching Summary

The role involves facilitating transactions and managing the delivery of replacement or repair parts as part of a services agreement.

Salary

Not specified; Not specified; Competitive compensation mentioned

Skills & Requirements

Must-have

  • process order intake and input into systems
  • manage customer inquiries and complaint resolution
  • coordinate with operations for status communication

Nice-to-have

  • ability to propose solutions outside set parameters
  • experience in sales activities for assigned customers
  • strong analytical thinking and problem-solving skills

Key Requirements

  • Bachelor's degree plus 3+ years customer service experience
  • High school diploma/GED plus 4+ years customer service experience
  • Must meet U.S. Person status requirements for export control

Work Rights

Must be a U.S. Person (Citizen, Permanent Resident, Asylee, or Refugee)

Tailored Resume

Cover Letter