Him Ops Patient Portal Representative

Advocate Health

Base: $21.85 - $32.80 ph; premium: $1.50 ph for 2n...
Not specified (assumed office-based due to call center requirements).
High school graduate or equivalent
Hipaa regulations knowledge
Electronic medical record systems proficiency
Advocate Health is seeking a Him Ops Patient Portal Representative to provide exceptional customer service in a high-volume call center, handling inquiries related to the patient portal and ensuring compliance with privacy laws. The position requires strong communication skills and the ability to navigate various computer systems

Job Summary

  • This role involves answering inbound messages and calls to resolve patient portal issues while ensuring strict compliance with federal and state privacy laws including HIPAA.
  • The position offers a competitive pay range of $21.85 to $32.80 per hour with eligibility for a second shift premium of $1.50 per hour.
  • Candidates will work in a high-volume call center environment, utilizing electronic medical records and Microsoft Office to troubleshoot complex customer inquiries and document actions accurately.

Matching Summary

Match Score: 85

Advocate Health is seeking a Him Ops Patient Portal Representative to provide exceptional customer service in a high-volume call center, handling inquiries related to the patient portal and ensuring compliance with privacy laws. The position requires strong communication skills and the ability to navigate various computer systems.

Salary

Base: $21.85 - $32.80 per hour; Premium: $1.50 per hour for 2nd shift; Benefits: Comprehensive suite including PTO, health/welfare, retirement match, and educational assistance

Skills & Requirements

Must-have

  • High school graduate or equivalent
  • HIPAA regulations knowledge
  • Electronic medical record systems proficiency
  • Strong multi-tasking and time management
  • Inbound call center experience

Nice-to-have

  • Experience in health information management
  • Ability to read medical terminology
  • Empathy and rapport building skills
  • Previous release of information experience
  • Team training assistance capability

Key Requirements

  • High School Graduate or Equivalent
  • 1-2 years customer service or healthcare experience
  • No specific certification required

Work Rights

Not specified

Tailored Resume

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