Customer Banking Specialist - Morayfield (contract)

CBA New Digital Businesses Pty

Morayfield, QLD, Australia
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks to assess their financial needs.
  • This role involves educating customers on in-branch technology and digital banking options, problem-solving, and championing risk-adverse culture.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • Problem solving and effective solutions
  • Championing processes and procedures

Nice-to-have

  • Building a career with CommBank
  • Improving financial wellbeing
  • Holistic customer solutions
  • Positive impact on customers' lives

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter