Technical Support Engineer

Hackerrank

Santa Clara, CA, United States
Base: $100,000 – $130,000; bonus/equity: target 10...
On-site
Saas platform technical support
Debug full-stack web applications
Sql, rest apis, postman, insomnia, curl
HackerRank is seeking a Technical Support Engineer to assist customers in utilizing their platform effectively. The role involves troubleshooting, collaborating with engineering teams, and ensuring customer satisfaction through clear communication and problem-solving

Job Summary

  • Support customers using HackerRank's products and platform, investigating and resolving complex issues.
  • Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
  • Guide customers through SSO and SCIM integration setup, exhibiting exceptional ownership and communication skills.

Matching Summary

Match Score: 85

HackerRank is seeking a Technical Support Engineer to assist customers in utilizing their platform effectively. The role involves troubleshooting, collaborating with engineering teams, and ensuring customer satisfaction through clear communication and problem-solving.

Salary

Base: $100,000 – $130,000; Bonus/Equity: target 10% annual bonus, equity; Benefits: comprehensive package

Skills & Requirements

Must-have

  • SaaS platform technical support
  • Debug full-stack web applications
  • SQL, REST APIs, Postman, Insomnia, cURL
  • Python or Ruby for automation
  • Customer engagement via tickets and Zoom

Nice-to-have

  • HR tech or developer tools background
  • Build scripts for troubleshooting
  • Familiarity with AWS or GCP
  • Observability tools like New Relic

Key Requirements

  • 2+ years of experience in technical support
  • Basic coding skills
  • Comfortable using IDEs

Work Rights

Not specified

Tailored Resume

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