Proven service leadership experience in international environment
Strong track record in team leadership and coaching
Experience driving process improvement and service transformation
This role involves leading and transforming the Technical Customer Service function across Europe to bring coherence, scalability, and strategic direction
Job Summary
This role involves leading and transforming the Technical Customer Service function across Europe to bring coherence, scalability, and strategic direction.
The position requires aligning TCS practices across countries, strengthening customer satisfaction, and turning service into a driver of after-sales growth.
Candidates must be comfortable with high travel requirements initially to engage local teams and drive alignment before processes become standardized.
Matching Summary
This role involves leading and transforming the Technical Customer Service function across Europe to bring coherence, scalability, and strategic direction.
Skills & Requirements
Must-have
Proven service leadership experience in international environment
Strong track record in team leadership and coaching
Experience driving process improvement and service transformation
Fluency in English required
High level of travel across Europe
Nice-to-have
Fluency in French or German strongly preferred
Ability to operate at strategic and operational levels
Comfortable working in matrix cross-functional environment
Data-driven decision-making mindset
Experience with third-party ecosystem management
Key Requirements
Proven experience in international service leadership