$18 - $22 ph; not specified; medical, dental, visi...
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Answering coverage, rates, billing questions
Communicating via phone, email, chat
Resolving customer inquiries
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PDP Group Incorporated is seeking a Customer Service Representative I for a fully remote role, focusing on delivering high-quality support to agents and carriers in the commercial insurance sector. The position emphasizes excellent communication, professionalism, and adaptability in a fast-paced environment, with opportunities for growth.
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Job Summary
BTIS is seeking a Customer Service Representative I to support our nationwide network of agents, delivering timely, accurate service while collaborating closely with internal teams.
In this role, you’ll assist agents and carriers through phone, email, and chat in a fast-paced, high-volume environment, resolving inquiries and processing policy documentation.
We offer competitive pay ranging from $18 to $22 per hour, comprehensive benefits including medical, dental, vision, disability, and life insurance, and 401(k) with company match.
Matching Summary
Match Score: 75
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PDP Group Incorporated is seeking a Customer Service Representative I for a fully remote role, focusing on delivering high-quality support to agents and carriers in the commercial insurance sector. The position emphasizes excellent communication, professionalism, and adaptability in a fast-paced environment, with opportunities for growth.
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Salary
$18 - $22 per hour; Not specified; Medical, dental, vision, disability, and life insurance; 401(k) with company match; paid time off plus company holidays
Skills & Requirements
Must-have
Answering coverage, rates, billing questions
Communicating via phone, email, chat
Resolving customer inquiries
Maintaining product knowledge
Processing applications and documentation
Accurate CRM data entry
Remote workspace and stable internet
Nice-to-have
Professionalism, accountability, work ethic
Service excellence mindset
Ownership of work
Collaborative team player
Key Requirements
High school diploma or equivalent
Strong written and verbal communication skills
Proficiency in Microsoft Office and web-based systems
Ability to troubleshoot basic equipment issues
Commercial insurance or related customer service experience is a plus