Senior / Patient Service Associate Executive, Pre-operative & Admitting Services

Singapore Health Services Pte Ltd

Singapore
On-site
Professional customer service
Manage staff rostering
Coaching and training team members
You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres

Job Summary

  • You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
  • Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives.
  • In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Matching Summary

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.

Skills & Requirements

Must-have

  • professional customer service
  • manage staff rostering
  • coaching and training team members
  • handling service feedback
  • resolving operational issues

Nice-to-have

  • customer-oriented
  • excellent interpersonal skills
  • attention to detail

Key Requirements

  • Diploma with 2 years experience
  • GCE ‘O’ / ‘N’ Level with 7 years experience
  • frontline customer service experience
  • Experience with SAP system advantageous
  • Able to work staggered hours

Work Rights

Not specified

Tailored Resume

Cover Letter