Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: + performance-based...
Client interaction management
Staff scheduling and supervision
Performance issue resolution
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: Not specified

Skills & Requirements

Must-have

  • client interaction management
  • staff scheduling and supervision
  • performance issue resolution
  • training material updates
  • end-of-day procedure auditing

Nice-to-have

  • compassionate and energetic demeanor
  • fostering professional growth
  • supportive workplace culture
  • collaboration and teamwork

Key Requirements

  • minimum of three years of relevant experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter