The IT Support Analysts will help in resolving a variety of technical problems, working on assignments that require considerable judgment and initiative
Job Summary
The IT Support Analysts will help in resolving a variety of technical problems, working on assignments that require considerable judgment and initiative.
Your roles and responsibilities include fielding incoming help requests, documenting user information, building rapport with customers, and applying diagnostic utilities to aid in troubleshooting.
This position requires the ability to perform office-related tasks, move within an office environment, use a computer, and communicate effectively.
Matching Summary
The IT Support Analysts will help in resolving a variety of technical problems, working on assignments that require considerable judgment and initiative.
Skills & Requirements
Must-have
troubleshooting technical problems
installing PCs and software
accessing knowledge bases
customer service orientation
Nice-to-have
rapport-building and listening skills
presenting ideas in a user-friendly manner
researching computing issues
Key Requirements
Associate's degree or equivalent
5 to 8 years related experience
Networks with senior personnel
Good judgment in selecting methods
Knowledge of basic computer hardware and software
Familiarity with desktop and server operating systems