Customer Service Support Representative (remote)

Covance / Labcorp Drug Dev UK

Base: $17.75 - $23.00; bonus/equity: not specified...
**
2+ years customer service experience
1+ year contact center environment
Hipaa compliant workspace required
** Labcorp, a global leader in diagnostic testing and drug development, is seeking a fully remote Customer Service Support Representative. The role involves liaising with customers and patients, resolving inquiries, and ensuring high-quality service in a fast-paced environment. **

Job Summary

  • The role serves as a liaison between LabCorp, customers, and patients to resolve routine requests and clarify needs while ensuring world-class customer experiences.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, life insurance, 401(k), and paid time off if scheduled for 20 or more hours per week.
  • Candidates must maintain a distraction-free, HIPAA-compliant workspace with reliable high-speed internet to support secure remote operations.

Matching Summary

Match Score: 75

** Labcorp, a global leader in diagnostic testing and drug development, is seeking a fully remote Customer Service Support Representative. The role involves liaising with customers and patients, resolving inquiries, and ensuring high-quality service in a fast-paced environment. **

Salary

Base: $17.75 - $23.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO, Tuition Reimbursement, Stock Purchase Plan

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • 1+ year contact center environment
  • HIPAA compliant workspace required
  • 50 Mbps internet speed minimum
  • High school diploma or GED

Nice-to-have

  • Associate degree preferred
  • Medical background experience
  • Healthcare industry experience
  • Strong critical thinking skills
  • Self-motivated team player

Key Requirements

  • High school diploma or GED equivalent
  • 2+ years customer service experience
  • 1+ year contact center experience
  • HIPAA compliance knowledge
  • Reliable internet connection (50+ Mbps)

Work Rights

Not specified

Tailored Resume

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