Job Summary

• Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
• Our Customer Success Managers work directly with customers to improve their overall user experience with Workday, acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
• Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills, offering a flexible work approach combining in-person and remote time.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years customer facing services role
• 1+ years project management experience
• Business level Japanese communication
• Ability to travel up to 30%

Work Rights