The Senior Manager, Customer Success will serve as a strategic advisor and growth partner to enterprise clients, ensuring successful delivery, adoption, and long-term value realization of AI solutions
Job Summary
The Senior Manager, Customer Success will serve as a strategic advisor and growth partner to enterprise clients, ensuring successful delivery, adoption, and long-term value realization of AI solutions.
This role bridges the gap between technical capabilities and business needs, driving customer adoption, expansion, and retention through strategic planning and executive business reviews.
Uniphore is committed to diversity and evaluates qualified applicants without regard to protected characteristics, offering a remote position with a focus on AI-driven enterprise transformation.
Matching Summary
The Senior Manager, Customer Success will serve as a strategic advisor and growth partner to enterprise clients, ensuring successful delivery, adoption, and long-term value realization of AI solutions.
Skills & Requirements
Must-have
Customer Success metrics development
Executive-level client engagement
AI product advisory and delivery
SaaS telemetry and adoption tracking
Enterprise AI solution implementation
Cross-functional team collaboration
Cloud platform experience
Nice-to-have
Strategic AI transformation advisor
Strong client empathy and communication
Thought leadership on AI and digital transformation
Experience with AI services like OpenAI and TensorFlow
Ability to influence multi-stakeholder environments
Arabic communication skills
Key Requirements
8+ years in customer success or consulting
5+ years working with AI products
5+ years engaging C-Suite executives
Experience in healthcare, financial services, manufacturing, or retail