Client Services Officer

Estia Health

Robina, Queensland, Australia
Not specified; not specified; benefits include dis...
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Friendly customer service delivery
Strong record keeping and filing skills
Proven sales track record
** Estia Health is seeking a Client Services Officer to assist families in navigating aged care services at their Robina location. The role emphasizes customer service, paperwork management, and sales skills, with a focus on enriching the lives of their residents. **

Job Summary

  • This role serves as the first point of contact for families seeking aged care services and assists them in their journey into residential care.
  • The successful candidate will bring a friendly customer service approach across all channels while maintaining accurate records and paperwork.
  • Estia Health offers extensive benefits including discounted gym memberships, retail savings, employee assistance programs, and health insurance discounts.

Matching Summary

Match Score: 75

** Estia Health is seeking a Client Services Officer to assist families in navigating aged care services at their Robina location. The role emphasizes customer service, paperwork management, and sales skills, with a focus on enriching the lives of their residents. **

Salary

Not specified; Not specified; Benefits include discounted gym memberships, retail savings, EAP, wellbeing app, novated leasing, banking support, ACN membership, health insurance, and JB HiFi discounts.

Skills & Requirements

Must-have

  • Friendly customer service delivery
  • Strong record keeping and filing skills
  • Proven sales track record
  • Ability to conduct cold calls
  • Negotiation and outstanding service

Nice-to-have

  • Knowledge of aged care fees and funding
  • Passion for enriching lives
  • Team player mindset
  • Experience showcasing facilities

Key Requirements

  • Track record of success in sales
  • Ability to conduct cold calls
  • Strong negotiation skills
  • Excellent record keeping abilities

Work Rights

Not specified

Tailored Resume

Cover Letter