Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities and basic operations
Job Summary
Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities and basic operations.
Contributes to Endpoint Fleet Technology Management, including analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software requiring 24/7 support and business travel.
Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in career development.
Matching Summary
Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities and basic operations.
Salary
$26.55 - $39.85
Skills & Requirements
Must-have
24x7x365 coverage
Endpoint Fleet Technology Management
HIT standards compliance
Root cause analysis
Software installation processes
ITAM process for device removal
Onsite work in office and clinical environment
Nice-to-have
Healthcare background
Customer Service background
Technology background
Rounding and consulting
Risk reduction recommendations
Key Requirements
1 year of experience in a complex IT operating environment
Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field
Ability to lift up to 35 pounds without assistance