Lead Services Specialist - Customer Operations

GE VERNOVA

Morelia, Mexico
Hybrid
Bachelor's degree in engineering
Solid experience in services & customer operations
Advanced english language skills
GE Vernova is seeking a Lead Services Specialist in Customer Operations to manage and facilitate transactions related to repair parts and equipment. The role requires strong technical knowledge and communication skills, with a focus on customer satisfaction and operational excellence

Job Summary

  • The role is responsible for the daily coordination of fulfillment issues related to Customer Service Agreements and Component Repair shops.
  • Candidates must possess a Bachelor's degree in an Engineering field and solid experience in Services & Customer Operations.
  • Relocation assistance is provided for this position which requires physical work at the Morelia Repair Center with no remote options.

Matching Summary

Match Score: 85

GE Vernova is seeking a Lead Services Specialist in Customer Operations to manage and facilitate transactions related to repair parts and equipment. The role requires strong technical knowledge and communication skills, with a focus on customer satisfaction and operational excellence.

Skills & Requirements

Must-have

  • Bachelor's degree in Engineering
  • Solid experience in Services & Customer Operations
  • Advanced English language skills
  • Physical presence at Morelia Repair Center
  • Direct people management responsibility

Nice-to-have

  • Strong oral and written communication skills
  • Demonstrated ability to analyze and resolve problems
  • Established project management skills
  • Ability to document, plan, market, and execute programs

Key Requirements

  • Bachelor's degree in Engineering
  • Solid experience in Services & Customer Operations
  • Advanced English proficiency
  • Willingness to relocate to Mexico

Work Rights

Not specified

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