Global Middle Office – Team Leader

Manulife

Quezon City, Philippines
Hybrid
Middle office function
Investment operations transactions
Query and issue resolution
Effectively and efficiently manage the day-to-day operations of the team to ensure adherence to service level agreement

Job Summary

  • Effectively and efficiently manage the day-to-day operations of the team to ensure adherence to service level agreement.
  • Provide real-time management support to address escalations and to resolve conflicts arising from difficult or complex scenarios in production.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Effectively and efficiently manage the day-to-day operations of the team to ensure adherence to service level agreement.

Skills & Requirements

Must-have

  • Middle Office function
  • Investment Operations transactions
  • query and issue resolution
  • manage day-to-day operations
  • functional expertise
  • operational risk awareness

Nice-to-have

  • strong business relationships
  • work under pressure
  • diplomacy and tact
  • continuous improvements
  • flexible environment

Key Requirements

  • Bachelor's degree in Business Administration, Accounting, Finance, Economics or any business-related course
  • At least 5 years of relevant work experience
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • good organizational and time management skills
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter