Concentrix is seeking a Quality Evaluator for their Technical Account in Tbilisi, Georgia, requiring proficiency in German and a solid understanding of quality methodologies. The role focuses on monitoring and evaluating customer interactions to ensure adherence to quality standards, while also contributing to program performance improvements
Job Summary
The Quality Evaluator is responsible for monitoring and evaluating calls, emails, and chats for accuracy and adherence to quality standards.
This role requires participating in calibration sessions and internal audits to ensure scoring consistency and process improvements.
Candidates must possess German C1 and English B2 proficiency along with a strong attention to detail.
Matching Summary
Match Score: 85
Concentrix is seeking a Quality Evaluator for their Technical Account in Tbilisi, Georgia, requiring proficiency in German and a solid understanding of quality methodologies. The role focuses on monitoring and evaluating customer interactions to ensure adherence to quality standards, while also contributing to program performance improvements.