Customer Care Specialist Iii

Saia

Base: $22.65 - $27.80 ph; bonus/equity: not specif...
Handles inbound calls and emails
Investigates freight issues and claims
Coordinates with terminal operations
The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and scheduling conflicts

Job Summary

  • The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and scheduling conflicts.
  • Saia offers competitive compensation, great benefits, and a supportive culture driven by core values like dignity and respect.
  • Employees will investigate OS&D exceptions, manage claims processes, and conduct driver check-ins to verify deliveries.

Matching Summary

The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and scheduling conflicts.

Salary

Base: $22.65 - $27.80 per hour; Bonus/Equity: Not specified; Benefits: Competitive compensation and great benefits

Skills & Requirements

Must-have

  • Handles inbound calls and emails
  • Investigates freight issues and claims
  • Coordinates with terminal operations
  • Reads and writes English fluently

Nice-to-have

  • 5+ years transportation experience
  • Microsoft Office working knowledge
  • Recommends process improvements
  • Positive customer experience focus

Key Requirements

  • High school diploma or GED
  • Must be at least 18 years old
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter