Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h
PwC Belgium Tax News
Digital customer transformation b2b/b2c
Crm, customer care, pricing, billing & invoicing
Ai integration in customer experience
The Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs
Job Summary
The Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs.
Your missions include defining digital operating models for customer relations, conducting maturity diagnostics, designing digital roadmaps, and architecting and piloting large-scale digital transformation programs.
PwC offers an innovative technological environment with access to cutting-edge tools like the Tech Lab, Copilot M365, and the AI Factory, alongside exceptional learning and development opportunities.
Matching Summary
The Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs.
Skills & Requirements
Must-have
Digital customer transformation B2B/B2C
CRM, customer care, pricing, billing & invoicing
AI integration in customer experience
Digital operating models and roadmaps
Pilot digital transformation programs
Nice-to-have
Curious and passionate personality
Embody PwC Professional behaviors
Inclusive and disability-friendly environment
Key Requirements
12+ years of consulting experience
7+ years in B2B/B2C customer digitalization
Experience with SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken, or Kaluza