Customer Service Representative

Ferguson PLC

Mcdonough, GA, United States
Base: $15.00 - $21.68 hourly; bonus/equity: bonus ...
Customer call handling
Email response within 24 hours
Warranty and rma processing
We want to help you build a long-lasting career with Millennium Lighting and continue to lead the industry while supporting national infrastructure

Job Summary

  • We want to help you build a long-lasting career with Millennium Lighting and continue to lead the industry while supporting national infrastructure.
  • The role involves ensuring one-touch resolutions, meeting satisfaction survey goals, and handling customer inquiries via calls, emails, and web chats.
  • Our benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, paid parental leave, and associate discounts.

Matching Summary

We want to help you build a long-lasting career with Millennium Lighting and continue to lead the industry while supporting national infrastructure.

Salary

Base: $15.00 - $21.68 hourly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) match, mental health coverage, paid parental leave

Skills & Requirements

Must-have

  • Customer call handling
  • Email response within 24 hours
  • Warranty and RMA processing
  • Microsoft Office 365 proficiency
  • Fast-paced call center environment
  • Time-management skills

Nice-to-have

  • Ability to lead and empower teams
  • Adaptability and multi-tasking
  • Positive and professional attitude
  • Compliance with company policies

Key Requirements

  • 2+ years meaningful work experience preferred
  • Strong written and verbal communication skills
  • Proficient in Microsoft Teams and Outlook
  • Ability to learn Cisco Unified Intelligence Center
  • Ability to learn Calabrio program

Work Rights

Not specified

Tailored Resume

Cover Letter